Shipping Information
At Pure-tibetan, we aim to offer you the best shipping option. Every day, we deliver to hundreds of customers, ensuring that we provide the very highest levels of responsiveness to you at all times.
- Does Pure-tibetan ship to my country?
We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this.
- Philippines
- Indonesia
- Cuba
- Iran
- Sudan
- Syria
- How much does shipping cost?
You can enjoy free shipping on orders over US$69 (Free Product is not included). Otherwise, it costs US$6.
The shipping cost of the Free Product is not deductible. (If you place order over $69, including free products and other priced products, and you are asked to pay the postage, this is the shipping cost $18 of each free product.)
PS. We have free shipping site-wide promotions during the sale season. Stay tuned!
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How long will it take for my order to arrive?
Total delivery time = processing time + shipping time
(not including customs delays, weekends, holidays and any unforeseen circumstances)
Processing Time: 2-5 business days
Standard Shipping Time: 10-20 business days
For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.
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How can I track my order?
Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at
https://pure-tibetan.com/apps/track123.
Please allow 1-2 business days for tracking information to be available.
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What if the package doesn’t arrive?
If you don’t get your package 60 days after it was shipped, please contact us at haohongyuan1991@gmail.com. We’ll either resent a new one to you or give you a full refund.
Warning icon Due to the impact of COVID-19, your order may take longer than usual to ship. We are doing our best to counter this and would like to stress that delays, while unavoidable, are still rare.
We are also taking all the necessary actions to ensure the health and safety of our community near & far.
Facebook: @Pure-tibetan
E-mail: haohongyuan1991@gmail.com
Payment Information
Pricing and Currency
Item prices may vary depending on the country and region the order is being shipped to, as well as the currency being used to pay for the item(s).
Payment Method
Please note: only one method of payment will be accepted per transaction.
You must comply with the terms of all agreements between you and any third-party payment processors, and if you have any disputes regarding the processing of your payment you must deal directly with those third parties to resolve the disputes. You authorize to charge all amounts to the payment method details you provide to us. You represent and warrant that each credit card or other payment method you use for payment to us belongs to you, and you have the right to charge all such payments on the credit card or other payment method.
Payment Error Troubleshooting
If you receive one of the following error messages while attempting to check out, please refer to the instructions below:
|
Error Code |
Solution |
|
Transaction cannot be processed |
Contact your bank so they may authorize the transaction. |
|
Transaction cannot be processed, contact Customer Care |
Contact your bank so they may authorize the transaction. If the issue persists, contact our Customer Care team. |
|
Error codes beginning with 4 |
Contact your bank before attempting another checkout, or try a different payment method |
|
50000 |
Contact your bank before attempting another checkout, or try a different payment method |
|
50001 |
Contact your bank so they may authorize the transaction. If the issue persists, contact our Customer Care team. |
|
Error codes beginning with 6 |
Wait 15 minutes and attempt again. If the issue persists, contact our Customer Care team. |
