At Kailash Energy, we are committed to providing high-quality jewelry and ensuring customer satisfaction. To offer you peace of mind with your purchase, we provide a 30-day warranty for our products under normal wear conditions.

Warranty Coverage

Our 30-day warranty covers quality-related issues under normal use, including but not limited to:

• Chain breakage
• Clasp damage
• Stone detachment

If you encounter any of these issues within 30 days of receiving your package, please contact our customer service team. We will assess the issue and provide a reasonable solution, such as repair, replacement, or other forms of assistance.Exclusions from WarrantyThis warranty does not cover:

• Damage due to improper use, accidents, or external force
• Wear and tear from prolonged usage
• Exposure to chemicals, water, or extreme conditions
• Unauthorized repairs or modifications

 

How to Claim Your Warranty

• Contact our customer service team within 30 days of receiving your package.
• Provide your order details and photos/videos of the issue.
• Our team will assess your case and guide you through the next steps.

 

Customer Support Contact Information

• Email: service@kailashenergy.com
• Customer Service Hours: Monday – Friday, 10:00 – 19:00 (Beijing Time, GMT+8)

For any questions regarding our warranty policy, please feel free to reach out to our customer support. We appreciate your trust in Kailash Energy and strive to provide the best service possible!