Serene Dual Vision Two-Eyed Dzi & Agarwood 18K Gold Necklace

Warranty Policy

At Kailash Energy, we are committed to providing high-quality jewelry and ensuring customer satisfaction. To offer you peace of mind with your purchase, we provide a 30-day warranty for our products under normal wear conditions.

Warranty Coverage

Our 30-day warranty covers quality-related issues under normal use, including but not limited to:

• Chain breakage
• Clasp damage
• Stone detachment

If you encounter any of these issues within 30 days of receiving your package, please contact our customer service team. We will assess the issue and provide a reasonable solution, such as repair, replacement, or other forms of assistance.Exclusions from WarrantyThis warranty does not cover:

• Damage due to improper use, accidents, or external force
• Wear and tear from prolonged usage
• Exposure to chemicals, water, or extreme conditions
• Unauthorized repairs or modifications

How to Claim Your Warranty

• Contact our customer service team within 30 days of receiving your package.
• Provide your order details and photos/videos of the issue.
• Our team will assess your case and guide you through the next steps.

Customer Support Contact Information

• Email: service@kailashenergy.com
• Customer Service Hours: Monday – Friday, 10:00 – 19:00 (Beijing Time, GMT+8)

For any questions regarding our warranty policy, please feel free to reach out to our customer support. We appreciate your trust in Kailash Energy and strive to provide the best service possible!

1. Can Kailash Energy ship to my country?

We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this.

• Philippines
• Indonesia
• Cuba
• Iran
• Sudan
• Syria

2. How much does shipping cost?

For items under $150, you will need to pay $18 for shipping.
PS. We have free shipping site-wide promotions during the sale season. Stay tuned!

3. How long will it take for my order to arrive?

Total delivery time = Processing time + Shipping time
(Not including customs delays, weekends, holidays, and any unforeseen circumstances)
Processing Time: 2-5 business days
Standard Shipping Time: 10-20 business days
For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.

4. How may I track my order?

Once your order is shipped, we will send you an email with the corresponding information. After that, you will be able to track your order at https://kailashenergy.com/apps/track123.
PS. Please allow 1-2 business days for tracking information to be available.

5. What if the package doesn’t arrive?

If you don’t get your package 30 days after it was shipped, please contact us at: service@kailashenergy.com. We’ll either resent a new one to you or give you a full refund.

Shipping and Monitoring Processes

At Kailash Energy, we aim to offer you the best shipping and monitoring options. Every day, we deliver to hundreds of customers, ensuring that we provide the very highest levels of responsiveness to you within our business hours.

Second-stage logistics model

Your order will be shipped from Tibet to the monitoring center of Shanghai and the second stage of logistics will be shipped to you from Shanghai. In this process, our particular monitoring process will make sure that your package is well delivered and protected. After passing all the required quality checks, it will be shipped to your desired location as quickly as possible. You will receive 2 emails about these 2 stages of delivery.

About monitor center

Key points including packages, and main products will be carefully tested, making sure that you can receive our best products and delivery services. Specifically, professional, disposable, and nitrile powder-free gloves are expected to be used by professors for our quality inspection. 

Facebook: @KailashEnergy
E-Mail: service@kailashenergy.com