Product information
Warranty Policy
At Kailash Energy, we are committed to providing high-quality jewelry and ensuring customer satisfaction. To offer you peace of mind with your purchase, we provide a 30-day warranty for our products under normal wear conditions.
Warranty Coverage
Our 30-day warranty covers quality-related issues under normal use, including but not limited to:
- Chain breakage
- Clasp damage
- Stone detachment
If you encounter any of these issues within 30 days of receiving your package, please contact our customer service team. We will assess the issue and provide a reasonable solution, such as repair, replacement, or other forms of assistance.Exclusions from WarrantyThis warranty does not cover:
- Damage due to improper use, accidents, or external force
- Wear and tear from prolonged usage
- Exposure to chemicals, water, or extreme conditions
- Unauthorized repairs or modifications
How to Claim Your Warranty
- Contact our customer service team within 30 days of receiving your package.
- Provide your order details and photos/videos of the issue.
- Our team will assess your case and guide you through the next steps.
Customer Support Contact Information
- Email: service@kailashenergy.com
- Customer Service Hours: Monday – Friday, 10:00 – 19:00 (Beijing Time, GMT+8)
For any questions regarding our warranty policy, please feel free to reach out to our customer support. We appreciate your trust in Kailash Energy and strive to provide the best service possible!
Shipping Information
At Pure-tibetan, we aim to offer you the best shipping option. Every day, we deliver to hundreds of customers, ensuring that we provide the very highest levels of responsiveness to you at all times.
1、Does Pure-tibetan ship to my country?
We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this.
Philippines
Indonesia
Cuba
Iran
Sudan
Syria
2、How much does shipping cost?
You can enjoy free shipping on orders over US$69 (Free Product is not included). Otherwise, it costs US$6.
The shipping cost of the Free Product is not deductible. (If you place order over $69, including free products and other priced products, and you are asked to pay the postage, this is the shipping cost $18 of each free product.)
PS. We have free shipping site-wide promotions during the sale season. Stay tuned!
3、How long will it take for my order to arrive?
Total delivery time = processing time + shipping time
(not including customs delays, weekends, holidays and any unforeseen circumstances)
Processing Time: 2-5 business days
Standard Shipping Time: 10-20 business days
For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.
4、How can I track my order?
Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at
https://pure-tibetan.com/apps/track123.
Please allow 1-2 business days for tracking information to be available.
5、What if the package doesn’t arrive?
If you don’t get your package 60 days after it was shipped, please contact us at haohongyuan1991@gmail.com. We’ll either resent a new one to you or give you a full refund.
Warning icon Due to the impact of COVID-19, your order may take longer than usual to ship. We are doing our best to counter this and would like to stress that delays, while unavoidable, are still rare.
We are also taking all the necessary actions to ensure the health and safety of our community near & far.
Facebook: @Pure-tibetan
E-mail: haohongyuan1991@gmail.com
Why Kailash Energy?
FREQUENTLY ASKED QUESTIONS
Are your gems from Mount Kailash?
Can I customize my Mount Kailash energy stone jewelry?
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